Shipping policy

Free delivery

Delivery is free on every order, to every country we ship to.

Where we deliver

The European Union, the United Kingdom, the United States, Türkiye and Saudi Arabia.

Delivery times

Orders are prepared within 1–3 working days and usually arrive within 7–15 working days, depending on the destination. You will receive an email when your order is on its way. Delivery times are estimates and can be longer around public holidays or because of customs checks.

Duties and taxes

Prices shown in the EU include VAT. For deliveries outside the EU, import duties or taxes are not included in the price and may be collected on delivery.

Problems with a delivery

If your order has not arrived within the estimated time, or arrives damaged, contact us at hello@relaxpals.com and we will sort it out.